Texas FCA US Technician Jones Earns Mopar ‘Top Tech’ Honors

Texas native Scott Jones is one of the top 27 FCA US LLC technicians out of more than 20,000 eligible participants to be recognized as a Mopar “Top Tech”

Mopar “Top Tech” Program honors technicians who provide an elite level of service at FCA US dealerships

Award included a trip and tour of FCA US headquarters in Auburn Hills, Michigan, for Jones and special access to the North American International Auto Show in Detroit

Texas FCA US technician Jones also was honored at the 2014 Mopar “Top Tech” banquet in Metro Detroit

Scott Jones, a technician at Huffines Chrysler Jeep® Dodge Ram Plano, located in Plano, Texas, earned a prestigious Mopar “Top Tech” award, bestowed upon FCA US LLC technicians who provide elite customer service. Jones is one of the top 27 technicians out of more than 20,000 eligible participants to earn 2014 Mopar “Top Tech” honors.

The Mopar “Top Tech” Program, reintroduced for 2014, rewards technicians who maintain and repair vehicles in a quick and efficient manner, delivering superb customer service. Techs are also recognized for their proficiency in areas including training and diagnostic capability.

Rockwall native Jones displayed a consistently high level of commitment and dedication in the service lane. As part of the Mopar “Top Tech” program, Jones was treated to a two-day, all-inclusive trip to FCA US headquarters in Auburn Hills, Michigan, with activities including a tour of developmental labs and the FCA US wind tunnel, a visit to the Sterling Heights (Michigan) Assembly Plant, industry preview access to the North American International Auto Show in Detroit and recognition from Pietro Gorlier, President and CEO – Mopar Brand Service, Parts and Customer Care, FCA – Global, at the 2014 Mopar “Top Tech” awards banquet in Metro Detroit.

“Scott Jones is a superstar of the service lane, a technician who keeps customers coming back to our FCA US dealerships,” said Gorlier. “It is truly a great honor to receive one of only 27 Mopar ‘Top Tech’ Awards handed out in 2014. We thank Scott for his elite customer service and the team at Huffines Chrysler Jeep Dodge Ram Plano for nurturing a fantastic work environment in which technicians such as Scott can thrive.”

Mopar Brand

Mopar (a simple contraction of the words Motor and PARts) was trademarked in 1937 with the launch of an antifreeze product but truly made its mark in the 1960s during the muscle-car era. From Mopar Performance Parts to enhance speed and handling for both road and racing use, the brand soon expanded to include technical service and customer support.

Today, Mopar is FCA’s service, parts and customer-care brand and distributes more than 500,000 parts and accessories in more than 130 markets, integrating service, parts and customer-care operations in order to enhance dealer and customer support worldwide. Mopar is the source for genuine parts and accessories for FCA brands.

Mopar parts are unique in that they are engineered with the same teams that create factory-authorized vehicle specifications for FCA vehicles – a direct connection that no other aftermarket parts company can provide. A complete list of Mopar accessories and performance parts is available at mopar.com.

Mopar-first Features

Mopar has introduced numerous industry-first features including:

Vehicle-information apps: first to introduce smartphone vehicle-information applications, a new channel of communication with customers

Electronic owner manuals: first to introduce traditional owner manuals in a DVD and brief user-guide format. First to offer complete vehicle-information kits in Spanish

Wi-Fi: first to offer customers the ability to make their vehicle a wireless hot spot

Wireless charging: first to introduce in-vehicle wireless charging for portable devices

Electronic Vehicle Tracking System (EVTS): first to market with interactive vehicle tracking device that sends owner a text when vehicle is driven too fast or too far based on pre-set parameters

wiAdvisor: first to provide factory-connected tablet technology in the service lane for instant vehicle diagnosis

wiTech: first to support vehicle diagnosis and software updates leveraging off-the-shelf personal computers and a dedicated wireless tool network

2011 Mopar Challenger Drag Pak: first to introduce a 500-plus cubic-inch V-10 drag-race package car

To read today’s automotive/motorsports op-ed, news and information please visit PRRACEwire, or follow us on Twitter at PRRW – Twitter, or PRRACEwire.

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